Because we provide hands-on services rather than shipped products, this policy explains how Primeaire Cooling Services Sdn. Bhd. handles satisfaction, re-visits, parts and refunds.
Our workmanship guarantee
If a repair or installation we carried out develops the same fault within 90 days, we will return and put it right at no additional labour cost. Simply contact us with your service date and a short description of the problem.
Service satisfaction
If you are not satisfied with a completed service, let us know within 7 days. We will review what was done and, where the shortfall is on our side, re-perform the relevant work at no charge.
Parts and components
- Faulty parts supplied and fitted by us that fail within their warranty period are replaced free of charge.
- Parts that have been damaged by misuse, power surges or third-party work are not covered.
- Special-order parts are non-returnable once fitted, unless they are found to be defective.
Deposits and refunds
Where a deposit is taken for a scheduled installation or ordered parts, it is refundable if you cancel at least 48 hours before the appointment. Within 48 hours, we may retain a portion to cover reserved time and any parts already ordered on your behalf.
Diagnostic fees
Diagnostic call-out fees cover the technician's time and inspection and are non-refundable. Where you proceed with the recommended repair, this fee is credited towards the final invoice.
How to make a claim
To request a re-visit or refund, email [email protected] or call +60 3-7495 2280 with your name, service date and details. We aim to respond within two working days.