This Privacy Policy explains how Primeaire Cooling Services Sdn. Bhd. ("Primeaire Cooling", "we", "us") handles the personal information you provide through primestudio.my. We are committed to handling your data responsibly and in line with Malaysia's Personal Data Protection Act 2010 (PDPA).
Information we collect
We only collect what we need to respond to your enquiry and carry out a service:
- Contact details — your name, mobile number and email address when you submit the booking form.
- Service details — the information you share about your air conditioning units and the issue you're facing.
- Technical data — basic, non-identifying analytics such as pages visited and device type, used to improve the site.
How we use your information
Your information is used to reply to booking requests, schedule and carry out services, provide quotes, and keep records of work performed. We may contact you about an existing job or a service you have specifically requested. We do not sell your personal data to third parties.
Sharing your information
We share personal data only where necessary — for example with a technician assigned to your job. We may disclose information where required by law or to protect our legal rights. Any partner handling your data on our behalf is bound to keep it confidential.
Data retention
We keep enquiry and service records only for as long as needed to support your account, meet warranty obligations and comply with legal requirements, after which the data is securely deleted.
Your rights
Under the PDPA you may request access to the personal data we hold about you, ask us to correct inaccurate information, or request that we stop using your data for a particular purpose. To exercise any of these rights, contact us using the details below.
Cookies
Our website uses cookies as described in our Cookie Policy. You can accept or reject non-essential cookies via the banner shown on your first visit.
Contact us
Primeaire Cooling Services Sdn. Bhd.Unit 12-3, Wisma Selangor Damai, Jalan PJU 5/20, 47810 Petaling Jaya, Selangor, Malaysia
Email: [email protected]
Phone: +60 3-7495 2280